Refund policy

Refund & Return Policy

At SUPETSPAW, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

1. 30-Day Return Window

You may request a return or exchange within 30 days of receiving your order.

Items must be unused, in their original packaging, and in the same condition that you received them.

2. Non-Returnable Items

Gift cards, clearance items, and perishable goods cannot be returned.

Any items not in their original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.

3. Refunds

Once we receive and inspect your return, we will notify you by email.

Approved refunds will be processed to your original payment method within 5–10 business days.

4. Exchanges

We only replace items if they are defective, damaged, or the wrong size/color was sent.

To exchange an item, please contact us first.

5. Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or incorrect.

Original shipping fees (if applicable) are non-refundable.

6. How to Request a Return

Please contact our support team at 📧 laiyonglinya@gmail.com
 with your order number and details about the product you would like to return. Our team will provide instructions on how to proceed.